Refund policy

Last updated: October 29, 2026

Returns on hair

You have 14 days from delivery to request a return on hair extensions. Packs may be opened to check the color, but to be eligible the hair must be completely unused: not cut, colored, toned, washed, installed or bonded, with wefts and bonds intact and the original packaging included.

IMPORTANT: THE BAND ON THE HAIR CANNOT BE REMOVED. You may look at the hair to check the color, but the band must stay on. Any hair returned with the band removed cannot be accepted or refunded.

Every return is inspected when it arrives. Hair that shows any sign of use, or with the band removed, cannot be refunded and will be sent back to you.

Final sale

The following cannot be returned or refunded:

  • Sale and Last Chance items
  • Tools and supplies once opened
  • Online classes and education
  • Gift cards

How to start a return

Email mavenandmane@gmail.com within 14 days of delivery with your order number and the items you want to return. If your return is approved, we will email you a free return shipping label and instructions. Returns sent without approval will not be accepted.

Please pack hair carefully. Do not fold or bend the packaging, and wrap it fully to protect it. Hair damaged in transit because of poor packing may not be refunded.

Color matching

We are always happy to give shade suggestions, but final color choice is the stylist's professional decision. See our Color Matching Policy and the Shade Gallery before ordering. Unused hair in the wrong shade, with the band still on, can be returned within the 14-day window above.

Damaged, defective or wrong items

Please inspect your order as soon as it arrives. If anything is damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and photos, and we will make it right.

Exchanges

The fastest way to get a different shade or length is to return the original item and place a new order once your return is approved.

Refunds

Once your return arrives and is inspected, we will email you to let you know whether it was approved. Approved refunds go back to your original payment method. Your bank or card company may take a few business days to post it.

Questions

Email us at mavenandmane@gmail.com.